When people have been through a major change, or changes, in their workplace that are poorly executed, fear and negativity is likely to take hold and become 'the way we do things around here' = CULTURE. This is a natural human response - our brains are wired to protect us from threat. Change that is out of our control, change that is unpredictable or poorly communicated represents a threat. So fear ensues. It may be there are only a few people who are 'leading' the fear and negativity campaign..,it may be that the majority are trying to stay positive and work out how to navigate their way around the new world order. But the voice of negativity is strong and infectious, it can overrun a workplace culture by stealth. Until one day a manager or team leader wakes up and thinks 'hang on a minute, what's happened here? How did it come to this? How do we get out of this mess and build a positive workplace culture?
While everyone in the workplace has a part to play in the culture of their workplace., it is the people with official leadership roles who have the power to regenerate an enabling environment and lead their people back to a great place to work.
At this point, it doesn't help to have people give advice on what should have been done when the change was happening, like having a change management plan to take the people on the journey. And it can often lead to managers deciding that 'training' is needed to help their people develop the new skills required in the changed organisation. But training will have a limited impact on the culture problem.
Training and Learning
Training is the acquisition of knowledge, skills, and competencies as a result of the teaching of vocational or practical skills and knowledge that relate to specific competencies. Training has specific goals of improving capability, capacity, productivity and performance
Not all learning is training.
- can the outcome of training (but doesn't have to be! :)
- is part of being human
- is about making sense of our world
- helps us to be flexible and adaptable
- builds capability, shares knowledge, develops confidence
4 tips for designing learning that builds workplace culture
- co-create the program with the people
- facilitate a leadership ethic for the learning program with the team leaders
- use appreciate inquiry
- embed change management principles into the learning design